Refund policy

Cancellation and Returns

We offer a voluntary 30-day return period from the date you receive the goods. This does not affect the statutory right of withdrawal available to consumers within the European Union.

Return Conditions

An item may be returned if it is unused, unopened, complete, in its original packaging and accompanied by proof of purchase.

For cosmetic and personal-care products, returns are accepted for health and hygiene reasons only if the product is unopened and any seal remains intact. Opened, unsealed or used products cannot be returned where they are unsuitable for return for health-protection or hygiene reasons.

Statutory 14-Day Withdrawal Period in the EU

If the goods are shipped to the European Union, you have the right to withdraw from your order within 14 days without giving a reason. For sealed goods that are unsuitable for return for health-protection or hygiene reasons, the right of withdrawal expires once the seal has been removed after delivery.

Starting a Return

Please contact us at office@p-health.at before sending anything back. Returns sent without prior notice may not be reliably assigned and therefore may not be accepted.

Send returns to: P-Health GmbH, F.-W.-Raiffeisen-Straße 1b, 5061 Elsbethen, Austria.

Return Shipping Costs

For a withdrawal or voluntary return, you bear the direct cost of return shipping unless the wrong item was delivered or the item was damaged on arrival. If we provide a return label, we will tell you in advance about the cost or any deduction from your refund.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us promptly if an item is defective or damaged, or if you have received the wrong item. In these cases, we will investigate and, where justified, cover the return shipping costs.

Exchanges

The quickest way to receive a different item is to return the item you received and place a separate new order once the return has been accepted.

Refunds

After receiving and inspecting your return, we will let you know whether the refund has been approved. Once approved, we will refund the amount to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us at office@p-health.at.